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These terms set out how bb ok works with you — what you can do on the platform, how your account is managed, and what applies when you use our services. Access and eligibility depend on your local law and the regions where these terms apply.
When you open an account with bb ok, you accept these terms in full. They cover every interaction you have with us — from logging in on your phone to making a Nagad or Upay deposit, reviewing your transaction history, or contacting support. These terms are not a contract with a third party; they govern the direct relationship between bb ok and you as an account holder. We may update these terms from time to time. When we do, the revised version becomes active on the date we publish it in the terms page of your account area. Continuing to use bb ok after an update means you accept the revised terms. If you disagree with a change, the practical step is to stop using the account and reach out to support to close it properly. Eligibility is subject to your local law and the regions where bb ok services are available. We do not make representations about legality in any specific jurisdiction — that is your responsibility to check. Accounts are for individuals only; corporate or pooled accounts are not permitted. One account per person applies across all devices and browsers. Payment rails available on your account — including Nagad, Upay and Bank Transfer — are subject to their own provider terms in addition to ours. We are not responsible for delays or failures on the provider side, but we will work with you to resolve any issue that is traceable to our platform.
Nagad transfers processed through your linked wallet are subject to these terms and Nagad's own service conditions.
Upay deposits and withdrawals follow the limits and verification steps shown in your account wallet section.
Bank Transfer transactions require the account details you submitted at verification; mismatched details may delay processing.
Not every aspect of your experience falls under this single document. Understanding the scope helps you know where to look when a question comes up. These terms cover your registered account, your in-platform transactions and the content you access through our lobby. They do not cover the internal rules of third-party services, payment providers or studios whose content appears in our lobby.
Your login credentials, session management, device continuity and account security all fall under these terms. If you lose access on a device, the account recovery path is described in your account settings.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer are governed here alongside the conditions shown in your wallet at the time of each transaction.
Game content from studios available in our lobby — including titles like Crash SparkBurst and Aviator Sky Run — is covered by these terms for access and fair-use purposes, not for the underlying game rules set by the studio.
Payment providers, studio platforms and any external links you follow from our site operate under their own separate terms. bb ok has no control over those and is not liable for their content or conduct.
These terms are not only about what is expected of you — they also confirm what you can ask of us. Your account gives you access to a record of your activity, the ability to correct information we hold, and a direct path to raise a concern with our support team. You do not need to wait for a problem to escalate before using these routes. Account records are accessible from the transaction history section of your signed-in account page. You can review deposit and withdrawal entries, filter by date and check the status of any pending transaction. If a record looks wrong, the correction request process starts from the same account area — look for the support or dispute option next to the relevant entry. Correcting your account details — name, contact number, linked wallet — requires identity verification through the steps shown in account settings. We apply this step to protect your account, not to create friction. Support is available through the channels published on the site if you have a question that the account area does not answer directly.
Your transaction history in the signed-in account area shows every deposit and withdrawal with its status. Filter by date range to find a specific entry.
Name, phone number and linked wallet corrections go through the verification steps shown in account settings. Follow the fields and instructions displayed there.
If a transaction or policy point is unclear, use the support route published on the site rather than leaving the issue unresolved. Start from your account area for the fastest path.
You may close your account at any time by contacting support. Outstanding transactions are settled before closure, following the steps confirmed in the closure request.
If a term is unclear or you need to act on a right described in this document, the routes below are the published channels for policy and account questions. Use the one that suits your situation.
Open the support section inside your signed-in account for queries about transactions, account details or terms clarifications. This is the fastest route for account-specific questions.
Live chat is available through the support widget on the site. Use it for straightforward policy questions or to start a dispute about a transaction record.
For detailed policy requests or account closure, use the email address published in the contact section of the site. Include your account reference so the team can locate your records quickly.
These terms connect directly to how we store and use the information in your account. Understanding our approach helps you make informed decisions about what you share with us and how long we hold it.
We retain account and transaction records for as long as your account is active and for a period after closure as required under the terms of our platform operations. You can request a summary of your records through the support routes above.
We use session cookies to keep your account active across tabs and to maintain your lobby state on mobile. Persistent cookies support account recognition on return visits. You can manage cookie preferences from the site settings.
Your account is protected by the login credentials you set and the verification steps tied to your linked wallet. We do not store payment credentials directly — Nagad and Upay transactions are handled through their own secure channels.
If you believe a term has been applied incorrectly to your account, you can raise a formal query through email support. Include the relevant transaction reference or the specific clause you are questioning for a faster response.
These questions reflect what account holders in Bangladesh typically ask when reading through our terms for the first time.
Yes. The same terms apply whether you log in from a mobile browser, a desktop browser or any other device. Your account state and transaction history carry across sessions, and the rules governing them do not change by device. Access and eligibility still depend on your local law and eligible regions.
When you close your account, we retain your transaction records for a defined period as set out in our data retention terms. You can request a summary of your records before closure through email support. Outstanding transactions are settled before the account is deactivated.
Yes. If a transaction in your history looks incorrect, use the dispute option shown next to the relevant entry in your account area, or contact support through live chat or email. Include the transaction date and reference number so the team can locate it quickly.
Deposits and withdrawals through Nagad and Upay are covered by these terms for the platform side of the transaction. Both payment providers also have their own service conditions that apply independently. If an issue arises on the provider side, we will work with you to identify whether it is traceable to our platform.
We publish the updated terms on this page with a revision date. If you continue using your account after the published date, that constitutes acceptance of the revised terms. We recommend checking this page periodically, particularly before making a significant transaction.
Eligible regions refers to the jurisdictions where bb ok services are currently available and where access is not restricted by local law. We do not make legal determinations for individual users — checking whether access is permitted under your local law is your own responsibility before using the account.